Hamilton County Central Iowa Community Services (CICS)

CICS – Hamilton County Office

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Individuals seeking Mental Health services in Hamilton County, and are a resident meeting income eligibility can access services during this Covid-19 pandemic by following the recommended steps.

  1. Access online applications for mental health and disability services at cicsmhds.org or hamiltoncounty.org.   
  • Application under Hamilton County can be located under the Department of Social Services. Click on the Application for MH/DD Services  tab on the left. This can be filled out online and then printed.  You may drop off the application in the CICS mailbox.  Once received the Service Coordinator for Hamilton County (CICS) office will contact you to start the process. 
  • Individuals not able to access online applications can call the local Hamilton County Office (515-832-9550) and ask for the Service Coordinator (Carrie Hisler) who will either send an application out via mail or can fill out the application over the phone with the individual. Clear instruction on what will be needed to process the application will be communicated to the individual. 
  • If an individual is experiencing stress and anxiety, they can call the CICS/Your Life Iowa Crisis line at 1-855-581-8111.  A trained counselor will be available to answer questions and do an assessment over the phone.  The counselor will assist individuals to access services in their respected area. 
  • If the crisis arises for the need of mobile crisis response the counselor will dispatch mobile crisis to the individual. Mobile crisis response team will need to do a brief Covid 19 screening on the individual before dispatch. If the individual is experiencing symptoms mobile crisis will serve the individual through the phone or telehealth possibilities. 
  • Individuals can also access the Warm Line (Peer to Peer) at 1-844-775-9276 (WARM). Hours are 2 pm – 10 pm daily 
  • For questions surrounding the Covid 19 virus individuals are encouraged to call 211. 

Individuals seeking General Assistance services in Hamilton County, and are a resident meeting income eligibility can access services during this Covid-19 pandemic by following the recommended steps. 

  1. Access online applications for General Assistance by going to hamiltoncounty.org . 
  • Application can be found under the social services tab. On the left an individual can find the application for General Assistance. This form can be downloaded and filled out and dropped off at the Hamilton County Office located at 500 Fairmeadow Drive in Webster City. A drop box will be available at the Community Services Office. 
  • The application can be completed online and printed, or print and then fill out.  Once the application is completed you may put the completed application in the secure drop box located outside the office.
  • Once the application is received the individual will receive a phone call from the General Assistance office requesting additional documents as needed. 
  • Once the application is complete a decision will be made by the director of the General Assistance Department.  At such time a notice of decision (NOD) will be sent to the individual asking for assistance. 
  • General Assistance comes with specific guidelines, the guidelines can be located under the social services tab on the hamiltoncounty.org website. Individuals must meet eligibility requirements. 

For further questions please contact the local office at 515-832-9550

Community Resource Contact Information - Hamilton County Iowa

Crisis Line - YourLifeIowa.org call: 855-581-8111 text: 855.895.8398
If you or a loved one are facing a problem with alcohol, drugs, gambling, mental health or suicidal thoughts, you’re not alone. That is why the Iowa Department of Public Health has created YourLifeIowa.org so Iowans can chat live, text, or call and get reliable information and treatment options, and find nearby help.

Warm Line - 2 pm - 10 pm daily 844-775-9276
The Warm Line is a peer-run, telephone based, non-crisis, confidential listening line for anyone struggling with mental health or substance use issues. The Warm Line can give support for individuals not requiring crisis management. Those in crisis are transferred to the Crisis Line for critical services. Provide an empathetic, non-judgmental listener. Provide community resources and assistance in accessing services. Help empower individuals pursuing their own directives.

Foundation 2 Crisis Chat - 9 a.m.-3 p.m., Mon.-Fri. online www.Foundation2CrisisChat.org
text 800-332-4224

Iowa Workforce Development - Unemployment - (866) 239-0843
Upper Des Moines Opportunity - (515) 832-6451
Monday - Thursday 8-4 pm Closed Friday
Hamilton County Public Health - (515) 832-9565

Community Resource Center Providers

Hamilton County Community Services – Carrie Hisle - (515) 832-9550
Van Diest Medical Center – Amy Larson/Jane Hoffman - (515) 832-7800
Berryhill Center for Mental Health -  (515) 955-7171
Berryhill Center Integrated Behavioral Healthcare - (800) 482-8305
Central Iowa Recovery - (515) 832-9550
Hamilton County General Assistance - (515) 832-9550
Community and Family Resources - (515) 832-5432
Youth and Shelter Services- (515) 832-1061
Senior Life Solutions - (515) 832-7813
Children and Families of Iowa - (515) 697-7916
Upper Des Moines Opportunity - (515) 832-6451
Families First - (888) 316-3025

Hamilton County Food Pantries

Upper Des Moines Opportunity: 1610 Collins St. Webster City 515-832-6451
St. Paul’s Lutheran Church : 1005 Beach St. Webster City 515-832-3043
Trinity Lutheran Church: 1229 Kathy Lane Webster City 515-832-2220
All Cultures Equal (ACE): 1440 E. 2nd St. Webster City 515-832-4153
Bethesda Lutheran Church: 439 Main St. Jewell 515-827-5148
Stratford Iowa call: Linda Nepereny 515-838-2173 or Carol Larson 515-838-2440


 Vision Statement

Central Iowa Community Services (CICS) was formed under Iowa Code Chapter 28E to create a mental health and disability service region in compliance with Iowa Code 331.390. Within this region, CICS created a regional management plan designed to improve health, hope, and successful outcomes for the adults in our region who have mental health disabilities, intellectual/developmental disabilities, and brain injuries, including those with multi-occurring issues and other complex human service needs. In accordance with the principles enumerated in the legislative redesign, CICS shall work in a quality improvement partnership with stakeholders in the region (providers, families, individuals, and partner health and human service systems) to develop a system of care approach that is characterized by the following principles and values:

•Welcoming and individual-oriented
•Person and family driven
•Recovery/resiliency oriented
•Culturally competent
•Multi-occurring capable

CICS shall maintain local county offices as the foundation to the service delivery system.

Service Coordination
The local Service Coordinator provides a local resource for assisting individuals in finding and accessing MHDS services they may need to reach their goals.  Service Coordination can help in providing information, assessment, securing funding, and providing referrals to other entities.  The Service Coordinator will take your call or application and contact you to begin the process.

General Assistance
General Assistance is a county funded program that can help people with emergency financial needs. The person will need to meet eligibility requirements in order to get assistance. Assistance includes:




Catie Peterson
General Assistance Dir.
 500 Fairmeadow Drive
Webster City, Iowa 50595
 Monday - Friday
8:00 A.M. - 4:30 P.M.